— Help & FAQ —
Questions, answered.
Everything on shipping, subscriptions, and how our beef gets to your freezer. Still stuck? Reach out and a real person will get back to you.
Shipping & Delivery
When do you ship packages?+
On two day air orders we ship Monday and Tuesday, and for overnight orders we ship Monday through Wednesday.
Where do you ship?+
Anywhere in the lower 48. Around Bozeman and Livingston we also do local pickup and local delivery — pick whichever suits you at checkout.
How does the meat stay cold in transit?+
Every order ships flash-frozen, packed in an insulated box with dry ice or gel packs. When it lands, move it to your freezer and you are set.
How fast will my order get here?+
Boxes go out on our regular shipping days and usually arrive within two to three days. You will get tracking the moment it is on the truck.
Subscriptions
How does a subscription work?+
Pick a box, pick how often you want it, and we keep it coming. You lock in subscriber pricing and stay in control — skip, swap, pause, or cancel anytime before your next renewal.
Can I change what is in my box?+
Yes. Swap cuts, add a mini bundle, or change your delivery date right from your account. Whatever you set sticks for the next renewal.
When am I charged, and how do I cancel?+
We charge the card on file on each renewal date and email you before every charge, so there are no surprises. Pause or cancel from your account anytime — no phone call, no hoops.
Orders & Payment
What payment methods do you take?+
All major cards, processed securely through Stripe. Your card details never touch our servers.
Can I change or cancel an order?+
If it has not shipped yet, email us and we will sort it out. Once a box is frozen, packed, and on its way, we cannot pull it back.
Product & Quality
Where does your beef come from?+
Premium Montana-raised beef from ranches we trust, cut for quality rather than volume. Curious about a specific box? Reach out — we are happy to talk sourcing.
How should I store it, and how long does it keep?+
Straight to the freezer. Vacuum-sealed cuts keep for months frozen. Thaw in the fridge a day before you plan to cook.
How much meat is in a box?+
Each box page lists its contents and approximate weight. Weights are approximate because we are cutting real beef, not filling a mold.
